Question 1

Can I manage multiple camps?

Accepted Answer

Yes. Gulf Sakan supports multi-camp operations under one tenant account, allowing centralized control across all your workforce accommodations.

Question 2

How are bunk slots allocated?

Accepted Answer

Each room can have multiple bunks, and each bunk can have multiple slots. Workers are assigned directly to individual bunk slots for accurate occupancy tracking.

Question 3

Can supervisors report incidents from mobile?

Accepted Answer

Yes. Supervisors can report incidents, upload photos, and create maintenance requests directly from mobile browsers.

Question 4

Do you support Arabic?

Accepted Answer

Arabic support is available and Gulf Sakan is designed for GCC workforce accommodation operations.

Question 5

Is data isolated per company?

Accepted Answer

Yes. Every tenant's data is fully isolated at the database level to ensure privacy and security.

Question 6

How does billing work?

Accepted Answer

Gulf Sakan uses subscription-based billing. Plans may be based on worker count, camp count, or operational scale.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel at any time. Your account remains active until the end of your billing cycle.

Question 8

Do you offer refunds?

Accepted Answer

Monthly subscriptions are non-refundable once billed. Annual subscriptions may be reviewed case-by-case.

Question 9

Is there a free trial?

Accepted Answer

Yes. New customers may start with a trial before upgrading to a paid plan.

Question 10

What happens if my subscription expires?

Accepted Answer

Your account may be restricted or suspended until billing is updated. Your operational data remains stored according to the data retention policy.

Question 11

Can I add more users later?

Accepted Answer

Yes. Tenant Admins can add Camp Managers and Supervisors as their operations grow.

Question 12

Do you provide onboarding support?

Accepted Answer

Yes. Gulf Sakan can help with initial camp setup, structure configuration, and operational onboarding.